Last updated: March 2026
We collect information you provide directly to us, including your name, email address, phone number, and any documents you upload for analysis. We also automatically collect certain technical information when you use the Service, such as your IP address, browser type, device information, and usage data through cookies and similar technologies.
We use the information we collect to provide, maintain, and improve the Service; to process and analyse your uploaded documents; to communicate with you about the Service; to respond to your enquiries; and to comply with legal obligations. We may use anonymised, aggregated data to improve our AI models and Service quality. Your uploaded documents are processed solely for the purpose of generating your analysis report.
We implement appropriate technical and organisational measures to protect your personal information and uploaded documents against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your uploaded documents and analysis reports for a limited period necessary to provide the Service to you. You may request deletion of your data at any time by contacting us. Personal account information is retained for as long as your account is active or as needed to provide you with the Service. We may retain certain information as required by law or for legitimate business purposes.
We may use third-party services to help us operate and improve the Service, including cloud hosting providers, AI processing services, analytics tools, and payment processors. These third parties have access to your information only to perform specific tasks on our behalf and are obligated to protect your information. We do not sell your personal information to third parties.
Under Australian Privacy Principles and applicable privacy laws, you have the right to access the personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of your personal information; withdraw consent to processing where consent is the basis for processing; and lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint about our handling of your personal information, please contact us at privacy@contractlens.com.au. We will respond to your enquiry within a reasonable timeframe and in accordance with applicable privacy laws.
For questions about this policy, contact privacy@contractlens.com.au